Investor Portal Refund Policy
Investor Portal Refund Policy
This Refund Policy applies to payments, fees, registrations, investor event charges, document access charges, investor service charges, EOI-related charges, investment application payments and other payment-related processes connected with https://investor.talkfever.com and Talkfever Social Media Limited.
This Policy should be read together with the Investor Portal Terms of Use, Investor Disclaimer, EOI Terms, Official Payment / Investment Process Policy, Equity Allotment & Investor Monetization Policy and Privacy Policy.
1. Purpose of This Policy
This Refund Policy clarifies when a refund may be considered, when a refund may not be available, how duplicate or failed payments are handled, how investor event registration refunds work, how official investment application payments are treated, and what process investors must follow to request a refund.
2. General Refund Principle
Talkfever will review refund requests in a fair and reasonable manner, subject to applicable law, official payment records, offer documents, event terms, bank verification, compliance review, fraud prevention checks and tax/accounting requirements.
3. Important Investor Payment Warning
Talkfever will not be responsible for refunding payments made to fake agents, personal bank accounts, personal UPI IDs, unknown QR codes, unofficial payment links, social media links, WhatsApp payment requests, cash collectors, third-party accounts not approved by Talkfever, or fraudulent websites.
4. Types of Payments Covered
This Policy may apply to investor event registration fees, webinar or conference fees, document access fees, data room access fees, EOI processing fees (if any), official investment application money, share subscription application money, rights issue application money, duplicate payments, failed transactions, excess payments and payments made against cancelled events or withdrawn processes.
5. EOI Submission and Refund
Submission of an Expression of Interest is generally free unless clearly stated otherwise. If Talkfever charges any EOI processing fee, the refundability will be disclosed at the time of payment. EOI processing fee, if any, may be non-refundable after processing begins. EOI rejection does not automatically entitle the user to refund of non-refundable processing fees.
6. Investor Event Refund
- Cancellation by User: Cancellation more than 7 days before the event may be eligible for refund after deduction of charges. Cancellation within 7 days may be non-refundable. No-show may be non-refundable.
- Cancellation by Talkfever: Eligible paid participants may receive full refund, credit for future event, or rescheduled event access.
- Event Postponement: Registration may be carried forward. If the user cannot attend the revised date, refund may be considered.
- Services Already Delivered: Refund may not be available for already delivered services such as event kit, document kit, reserved seat or hospitality.
7. Document Access / Data Room Refund
Refund may not be available where document access has been granted, file has been downloaded, data room access has been activated, or materials have been emailed. Refund may be considered where payment was made but access was not provided due to Talkfever's technical issue.
8. Investment Application Money Refund
Refund may be considered where application is rejected, investor is found ineligible, KYC fails, subscription is not accepted, offer is withdrawn, excess or duplicate payment is received, or allotment is not made.
Payment alone does not create shareholder status or allotment rights.
9. No Refund for Unauthorized Investment Payments
Talkfever will not refund payments made outside official channels. No refund will be provided for payments made to personal accounts of any director, employee, advisor, agent or third party, fake investment agents, fake investor groups, unverified UPI IDs, unofficial QR codes, fake websites or any unauthorized payment channel. Users must immediately report such fraud to Talkfever and appropriate authorities.
10. Duplicate Payment Refund
If a user makes duplicate payment through an official Talkfever payment channel, the duplicate amount may be refunded after verification. The user may be required to provide registered name, mobile number, email, payment amount, date, transaction reference/UTR, bank confirmation and proof of duplicate debit.
11. Failed Transaction Refund
If a payment fails but the amount is debited from the user's bank account, the refund may be handled by the bank, payment gateway or payment service provider according to their timelines. If Talkfever has not received the amount, the user must contact their bank or payment service provider. If Talkfever receives the failed transaction amount later, refund may be processed after verification.
12. Excess Payment Refund
If a user pays more than the required amount through an official payment channel, the excess amount may be refunded after verification, subject to official payment confirmation, valid application record, bank reconciliation, compliance review, tax and accounting treatment, and legal or offer document conditions.
13. Refund Processing Timeline
Once a refund request is approved, Talkfever will make reasonable efforts to process the refund within 7 to 21 working days, subject to bank processing time, payment gateway timeline, compliance verification, corporate approval and technical issues.
14. Refund Method
Refunds will normally be made to the original payment source or the verified bank account of the original payer. Refunds may not be processed to third-party accounts unless permitted by law.
15. Deductions from Refund
Refunds may be subject to deduction of applicable charges, where legally permitted and disclosed, such as payment gateway charges, bank charges, administrative charges, event processing charges, document access charges, tax deductions, GST or other tax treatment, and charges already paid to third-party service providers.
16. Non-Refundable Payments
Payments may be non-refundable where service has already been delivered, event seat or entry pass cancellation period has expired, document access has been granted, data room access has been activated, EOI processing fee was disclosed as non-refundable, user provided false or misleading information, user violated portal terms, payment was made to unauthorized or fake channel, or refund is restricted by law, court order or compliance reason.
17. Refund Request Process
To request a refund, contact Talkfever through the official email address with your full name, registered mobile number, email, purpose of payment, payment amount, date, transaction ID/UTR, payment method, screenshot and reason for refund request.
18. Refund Review Process
After receiving a refund request, Talkfever may acknowledge the request, verify user identity, verify payment record, check official bank/payment gateway records, review payment purpose, check event/document/EOI or investment process terms, review legal or compliance restrictions, request additional documents, and communicate refund status to the user.
19. Refund Rejection
A refund request may be rejected if payment was not received by Talkfever, payment was made to unauthorized channel, refund request is incomplete, payment purpose cannot be verified, user identity cannot be verified, service was already delivered, event cancellation window has expired, document access was already granted, user violated portal or event terms, payment relates to non-refundable fee, legal or compliance restriction applies, or fraud or suspicious activity is detected.
20. Chargebacks and Payment Disputes
Abusive or false chargebacks may result in portal access restriction, event access cancellation, EOI rejection, document access suspension, legal action and recovery of costs.
21. Fraud Investigation Hold
Refunds may be delayed or withheld where payment or account activity is under review for fraud, money laundering risk, fake identity, payment mismatch, unauthorized transaction, chargeback abuse, fake EOI submission, suspicious investment communication, court or government direction, or cybercrime report. Talkfever may preserve records and cooperate with authorities where required.
22. Tax and Accounting Treatment
Refunds may be subject to applicable tax, GST, TDS, accounting and statutory treatment. Where tax invoice, receipt, credit note or accounting adjustment is required, Talkfever may process the refund according to applicable tax and accounting rules. Users may be required to provide PAN, GSTIN or other details where legally required.
23. Investor Responsibility
Users and investors are responsible for making payments only through official channels, verifying payment instructions before payment, keeping payment proof safely, reading event/payment/refund terms before payment, providing correct bank and identity details, reporting duplicate or failed payments promptly, and avoiding fake agents and unauthorized links.
24. Reporting Unauthorized Payment or Fraud
If a user suspects fake payment request, fake investment agent, fake QR code, fake payment link or unauthorized payment demand, they should immediately report it to the official phone: 02269621912. The report should include screenshot of suspicious message, phone number or email of sender, payment link or QR code, bank/UPI details shared, date and time of communication, amount demanded or paid, and whether payment was made.
Contact Us
Talkfever Social Media Limited
Registered Office: 18B, Basant Vihar, City Centre, Gwalior, Madhya Pradesh, India
CIN: U63120MP2020PLC050969
ISIN: INE1GRK01018 (NSDL)
Phone: 02269621912
Investor Portal: https://investor.talkfever.com